Delivery Policy

Last Updated: October 7, 2026

1. Overview

At Orvides, we provide custom logo design and branding services delivered digitally. Since our products are digital services, no physical shipping or delivery address is required.

This Delivery Policy explains how orders are processed, how design files are delivered, and what you can expect after purchasing a logo design package from orvides.com.

2. Order Processing

Once your payment has been successfully confirmed, your order will be processed.

Depending on your selected package, we may contact you by email to collect essential information about your business, design preferences, brand name, target audience, and any other project requirements.

To avoid unnecessary delays, please provide accurate information and respond to any requests for clarification.

Your project timeline may begin after payment confirmation and receipt of all required project details.

3. Estimated Delivery Time

Our estimated delivery time depends on the package purchased, project complexity, and the information provided by the customer.

Unless a different timeframe is stated on the relevant product page, our general estimated timeline is:

• Order Confirmation: After successful payment.
• Project Preparation: Once the necessary project details have been received.
• Initial Design Concepts: Typically within 2–5 business days.
• Revisions and Finalization: Depending on the package, revision requests, and customer feedback.

These timeframes are estimates rather than guaranteed deadlines unless expressly agreed otherwise.

If we anticipate a significant delay, we will make reasonable efforts to notify you.

4. Digital Delivery Method

Completed logo designs and other included deliverables will generally be sent digitally to the email address provided during checkout or through another delivery method agreed upon with you.

Depending on your selected package, deliverables may include:

• Final logo design files.
• High-resolution digital images.
• Transparent-background logo files, where included.
• Additional file formats or design variations specified in your package.

The exact files and formats available depend on the description of the package you purchased.

No physical items will be shipped unless explicitly stated in the relevant product description.

5. Delivery Fees

There are no physical shipping or delivery fees for our standard digital logo design services.

The price displayed on the relevant product page represents the price of the selected service, subject to any applicable taxes or other charges disclosed before checkout.

6. Customer Responsibilities

To help us deliver your project efficiently, please ensure that:

• Your checkout email address is correct and accessible.
• You provide the information required to begin your project.
• You respond to requests for clarification or revision feedback in a timely manner.
• You check your inbox, spam folder, and junk folder for project communications and delivery emails.

Delays caused by missing information or delayed customer feedback may affect the estimated completion date.

7. Missing Delivery Emails

If you have not received your design files within the expected timeframe, please check your spam or junk folder first.

If you still cannot locate your delivery email, contact us at Hello@orvides.com.

Please include your order number and the email address used during checkout so that we can locate your order and assist you.

8. Revisions and Final Delivery

If your package includes revisions, you may request them according to the revision terms stated in your selected package.

The final delivery may take additional time if revisions are requested or if further information is needed to complete the design.

Any additional services or revisions beyond the package scope may require a separate agreement or purchase.

9. Order Cancellations and Refunds

If you wish to cancel an order or request a refund, please review our Refund Policy or contact us directly.

Because our services involve custom creative work, the available options may depend on the status of your project and applicable consumer protection laws.

Nothing in this Delivery Policy limits any cancellation or refund rights that may apply to your purchase under applicable law.

10. Contact Information

If you have questions about order processing, delivery times, or your digital files, please contact us:

Business Name: Orvides

Website: Orvides.com

Email: Hello@orvides.com