Refund Policy

Last Updated: October 7, 2026

1. Overview

At Orvides, we strive to provide high-quality logo design services and a positive customer experience. This Refund Policy explains the conditions under which refunds may be requested for purchases made through orvides.com.

By placing an order on our Website, you acknowledge that you have reviewed this policy, subject to your rights under applicable consumer protection laws.

2. Digital Services and Custom Designs

Orvides provides digital logo design and branding services. Because our services involve creative work tailored to each customer’s requirements, refund eligibility may depend on the status of the project and the work already completed.

We encourage customers to review the descriptions, deliverables, and terms of their selected packages before purchasing.

3. Refund Eligibility

You may contact us to request a refund in circumstances such as the following:

• Duplicate Payments: If you are charged more than once for the same order, we will review the transactions and refund any confirmed duplicate payment.
• Order Not Started: If you request cancellation before work on your project has started, your request may qualify for a refund, subject to applicable law and any clearly disclosed order terms.
• Service Not Delivered: If we are unable to deliver the purchased service and cannot agree with you on a reasonable alternative, you may be eligible for a refund.
• Significant Service Issues: If the service provided materially differs from the description of the purchased package, please contact us so we can investigate and determine an appropriate resolution.

All requests will be reviewed individually and handled in accordance with applicable consumer protection laws.

4. Non-Refundable Circumstances

To the extent permitted by applicable law, refunds may not be available in the following circumstances:

• The agreed design work has been completed and the final files have been delivered in accordance with the purchased package.
• You change your mind after customized work has already been completed.
• You request changes that fall outside the scope of your purchased package.
• You provide incorrect project information or fail to respond to reasonable requests needed to complete your design.
• You approve the final design and subsequently request a refund for reasons unrelated to a failure to provide the agreed service.

These limitations do not affect any mandatory rights you may have under applicable law.

5. Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible at Hello@orvides.com.

Include your order number, the email address used for the purchase, and the reason for your cancellation request.

If work has not started, we will review your request under the applicable cancellation terms. If work has already started, the amount of any refund may depend on the progress of the project, the terms disclosed before purchase, and applicable law.

6. Revisions and Design Satisfaction

We want you to feel confident in your chosen design package.

If you are dissatisfied with your initial design concepts, please contact us and explain what you would like to improve. Where included in your package, revisions will be handled according to the package’s stated revision allowance.

Revision requests are intended to help refine your design and do not automatically guarantee a refund. However, nothing in this section limits any refund or other rights available to you under applicable law.

7. How to Request a Refund

To request a refund, email us at:

Hello@orvides.com

Please include:

• Your full name.
• Your order number.
• The email address associated with your purchase.
• A clear explanation of the reason for your request.
• Any relevant supporting information.

We will review your request and contact you if additional information is required.

8. Refund Review and Processing

We aim to respond to refund requests within 3–5 business days.

If a refund is approved, it will generally be issued to the original payment method, unless otherwise agreed or required by law.

The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.

9. Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact us first so we can work toward a fair resolution.

This does not limit your right to contact your payment provider or exercise any applicable legal rights.

10. Consumer Protection Rights

This Refund Policy does not exclude, restrict, or replace any mandatory consumer rights that apply to your purchase.

Depending on your location and the nature of the service, you may have additional cancellation, refund, or other statutory rights.

11. Changes to This Policy

We reserve the right to update this Refund Policy when necessary. Updates will be published on this page with a revised date.

The policy applicable to your purchase will be interpreted in accordance with applicable law and any relevant terms provided at the time of purchase.

12. Contact Information

For questions about cancellations, refunds, or this policy, please contact:

Business Name: Orvides

Website: Orvides.com

Email: Hello@orvides.com